Returns & Refunds

We hope you love your BeezKneez candles and wax melts, but if you change your mind you have 14 days from receipt of your order to return your items for a refund. Products posted for return more than 14 days after receipt will not be accepted.

To be eligible for a refund, items must be returned unused, in their original condition and packaging, and suitable for resale. We reserve the right to refuse a refund if products are used, damaged, or not returned in a re-saleable condition.

If you wish to return any part of your order, please include the packing slip or a copy of your order confirmation email with the product. Refunds will be issued within 14 days of receipt of the returned products. Products should be returned in their original packaging and suitably wrapped to prevent damage during transit.

You are responsible for the cost of returning items. We recommend using a tracked delivery service with adequate insurance cover for the value of the returned product(s), as we cannot be held liable for any items lost in transit.

Returns Address: BeezKneez, 2 Reecher Place, Grove, Oxfordshire, OX12 0PS

Rejected Returns

Products posted for return more than 14 days after receipt of your order will be rejected.

Rejected returns will be held for 7 days from the date you are notified. During this time, you must either arrange collection of the item or make payment for the delivery charge to have it returned to you.

Faulty Products

All products are carefully checked before dispatch. However, if your order arrives damaged or you believe a product is faulty, please email us within 7 days of receipt with your order number, a description of the issue, and a photo. We will then advise on the next steps.

If the fault is confirmed (eg damage during transit or a production issue), we will offer a replacement, refund, or credit. Please note that damage caused by misuse, neglect, or general wear and tear is not considered a fault.